What is the Big CIO Show & Awards?

The Big CIO Show Bangalore is a business-focused initiative that brings together CIOs, tech experts, and thought leaders

When and where is the event taking place?

The event will be taking place in March 2025, in Bengaluru, India.

Who should attend the event?

The Big CIO event focuses on audiences like Global CIOs, IT heads, Chief Innovation Officers, Chief Information Officers, Chief Digital Officers

What are the key themes and topics covered?

The key themes and topics that will be covered in this event include Emerging Technologies, Hybrid Cloud, Omnichannel Analytics and Insights, GenAI, Ethical AI, Cybersecurity, DevOps and digital transformation.

How do I register for the event?

Going to the website https://bigcioshow.com/ , and clicking the register button on the tool bar would help to register smoothly.

What sponsorship opportunities are available?

There are various partnership opportunities such as Headline partner, Lead Partner, Gold, Silver, Bronze partners, Coffee partner, Lunch partner, Lanyard and Badge partners.

Are there networking opportunities during the event?

The Big CIO 2025 event is a highly recommended event because of its networking opportunities as it allows you to connect with various industries, designations and mindsets!

Big CIO Show & Award

Retail IT Innovations: Creating Personalised Customer Experience

The introduction of e-commerce platform has reshaped the shopping experience for modern day consumers. Earlier, shoppers used to prefer the conventional way but the convenience that recent advancements have provided the shoppers has with unique customer experiences.

Moving away from the conventional method towards a more evolving customer centric high-tech ecosystem, today we see e-commerce and retail organisations integrating emerging solutions in their operations. It is not only shaping consumer interactions but also enhancing its supply chain operations. With the landscape under constant disruption, retailers are embracing these new changes and solutions while staying ahead of the competition.

Through this blog, together we explore five latest trends and solutions that can help Chief Information Officers (CIOs) build a smarter, sustainable and faster retail landscape.

AI-Powered Fulfilment: Automation Is the Future: The implementation of AI-powered solutions has propelled operations in critical industries, one of which is retail. Leveraging its ability to automate processes and enhance operations, these solutions not only help consumers build confidence in the platform but help retailers reduce overhead costs and operational logjam.

With autonomous vehicles and AI-driven solutions, retailers are becoming environmentally conscious and making their operation more time efficient. This ensures that the retailers offer a smoother customer experience while making their operations more reliable and faster.

Omnichannel Commerce: Seamlessly Integrating Digital and Physical: The rise of omnichannel retails is transforming in how customers interact with leading brands. Today, consumers expect brands to provide them with seamless services be it either on their digital platforms or in their in-store experience.

In-Store Automation: Optimizing Operations and Experience: In recent Digital Transformation Summits and IT Leaders' Summits, automation has been a hot topic. Several CIOs and Chief Digital Officers have spoken at length about the growing importance of integrating automation tools to help businesses streamline their operations. The data provided by these tools helps businesses track customer trends that will help businesses make smarter and more data-driven decisions.

Today, the advancements in automated shelf management tools, customer services and inventory control are set to help customers in enjoying improved retail experience with limited human intervention.

Smart Checkout: Eliminating Friction: The rapid digital transformation of the retail sector has ensured one thing for sure, traditional checkout processes are redundant. The adoption of contactless checkout processes like smart kiosks and mobile–based payment systems are helping businesses become more efficient while reducing operational costs.

Immersive Shopping: The Future of Customer Engagement: E-commerce platforms today are moving beyond the static product displays. With the recent advancements in augmented reality and virtual reality tools, customer interactions with businesses are also evolving. Today, we can see businesses offer virtual trial rooms and an immersive furniture shopping experience that is not only increasing customer engagement but is also having an impact on their conversion rates.

The AI models utilize their ability to help convert data inputs into configuration standards that can help business leaders and management implement a standardised approach leveraging the expertise of their teams. This enhancement ensures that the business leaders are focused on delivering products that meet customer needs efficiently and at scale.

Conclusion

As the retail and e-commerce industry is adapting and evolving to the latest advancements and technological innovation, the task for the CIOs, CTOs, Chief Digital Officers, and key decision makers will get tough. With AI based solutions, Augmented Reality and Virtual Reality, retailers are becoming smarter and more efficient while the digital marketspace is becoming more dynamic and customer centric.

At the Big CIO Show and Awards in Bangalore, top C-level executives will deliberate the latest trends in emerging technologies and how they will reshape the retail industry. To know more visit, https://bit.ly/4hFAefz